Survey of Quality Management and Process Control   [Archived Catalog]
2011-2012 Academic Catalog and Student Handbook with Revised Addendum
   

IO 589 - Survey of Quality Management and Process Control


Prerequisite(s):
IO 510 - Organizational Behavior
  ,
IO 512 - Organizational Consulting Skills
  , and
IO 522 - Performance Appraisal
  , or Department Chair Approval. Understanding organizational effectiveness requires knowledge of performance metrics, quality management, and process control. This course will familiarize the student with various methods used for data driven decision making around quality and performance to include: (1) Quality Management Theory (Deming, Juran, Crosby, Taguchi); (2) Six Sigma; (3) Balanced and Strategic Scorecarding; (4) Statistical Quality Control . (3 Credits)