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IO 589 - Survey of Quality Management and Process ControlPrerequisite(s): , , and , or Department Chair Approval. Understanding organizational effectiveness requires knowledge of performance metrics, quality management, and process control. This course will familiarize the student with various methods used for data driven decision making around quality and performance to include: (1) Quality Management Theory (Deming, Juran, Crosby, Taguchi); (2) Six Sigma; (3) Balanced and Strategic Scorecarding; (4) Statistical Quality Control . (3 Credits) |
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